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Shorten the customer journey and grow your business with the help of AI Webchat. Single-step automation delivers new pathways for improved marketing.
An NLP-based, generative AI web assistant that powers your marketing efforts, AI Webchat is designed to enhance automation, streamline the customer journey, and drive KPIs across any business model. Dynamic learning technology gauges customer readiness prior to moving leads to the next stage in a sequence. By the time qualified leads land with marketing and sales teams, they’re an ideal audience for engagement.
AI Webchat starts the conversation, allowing prospects to ask specific questions beyond the scope of a typical “chatbot.” This virtual concierge scales efficiently to save marketing and sales teams valuable time. We all know data is a powerful tool in the hands of marketing masterminds. The initial AI-driven conversation generates quality analytics that can then be directly targeted.
Watch the strength and effectiveness of your campaigns grow with the benefit of demographic data, consumer patterns, and automated sequencing curated to fit your clientele.
Next-generation robotics bolster marketing toolkits and save time with the following features:
Lead capture is AI Webchat’s best tool for marketers. The initial interaction with our virtual smart assistant creates leads that are more informed on the products and services, and ready for the decision-making step of the customer journey. This streamlines efficiency by automating the “cold lead” step and delivering warm leads directly to marketing and sales teams.
Conversational marketing is a powerful tool. Roughly 77% of a company’s ROI is drawn from targeted communication and segmentation. AI Webchat segments traffic to your platform and utilizes what it’s learned about leads to direct marketing to the right audience, at the right time.
AI and robotic automation are on the rise. But what is it that consumers love about AI automation? Our experts have done the research and the customers have spoken. Check out these key insights on the growing need for digital integration.
of consumers prefer online interaction to face-to-face
would rather text than make a phone call
expect a business to be reachable 24/7, whenever questions arise
agree that customer experience is essential in securing long-term loyalty
Consumer expectations continue to grow as next-generation robotics bring us closer to the future. AI Webchat meets the demands of expansions with:
Dive into an augmented reality designed to bring your teams closer together. Consider your staff’s pain points. Is it efficiency? Lack of time? Feeling disengaged with processes and goals? AI Webchat solves multiple challenges through a low-input solution. This generative AI tool frees up valuable time for your core team that might otherwise be spent fielding customer questions or waiting on calls to maintain service hour expectations. On the marketing side, digital assets feature full system integration as well as pathways to connect various teams. Customer service, products and development, and engagement and outreach can leverage the smart lead data generated by AI Webchat to inform the direction of campaigns and projects.
Bringing marketing experts and cross-functional teams to the same table allows your community to have a stake in every aspect of strategy and planning, answering the question of “Where are we going from here?” Let AI Webchat start the conversation.
Key integrations deliver customer data directly to the client. We remove the middleman for a fully synchronous experience. The client fully owns each aspect of the customer journey and is able to leverage and personalize at key steps, without adding extra work hours to their day. AI Webchat is seamlessly integrated with a core of reliable CRM systems to ensure a streamlined experience and improved data across all platforms.
AI Webchat may be smart, but it’s also a user-friendly tool designed for easy implementation. We know there may be times when only a human concierge will do. That’s why AI Webchat is backed by the Client Delight Team. Our experts are available anytime you need them. We strive to provide meaningful insight on conversion rates and key metrics to ensure you’re leveraging AI Webchat to the fullest of its abilities.
